CX In The Wild

Why is aligning diverse perspectives crucial for creating customer-centric solutions?

October 13, 2023 Dennis Wakabayashi Season 5 Episode 3
CX In The Wild
Why is aligning diverse perspectives crucial for creating customer-centric solutions?
Show Notes

In this episode, join me as I sit down with Ismail Dawjee, the Managing Director of Immersion Group, a dynamic experience innovation company. Ismail delves into the realm of experience innovation and its profound impact on business outcomes.

With over 14 years in the design field, Ismail shares his insights into the intricate world of customer experience design. He highlights the unique challenges faced by South African enterprises, where fragmented operating models intersect with the ever-evolving landscape of customer expectations.

Join us for an eye-opening conversation that emphasizes the importance of care and creativity in crafting meaningful experiences, whether you're in CX, UX, design, or any field dedicated to making the world a better place.

Tune in and explore the art of experience innovation with Ismail Dawjee.

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi