CX In The Wild

What role does authenticity play in today's customer experience strategies?

October 27, 2023 Dennis Wakabayashi Season 5 Episode 5
CX In The Wild
What role does authenticity play in today's customer experience strategies?
Show Notes

In this episode, Kendall Rynders, Maria Petousis, and I embark on a captivating journey into the realms of CX, EX, and UX.

Our conversation unveils the essence of CX in South Africa, where innovative solutions thrive in the face of unique challenges. We dissect the importance of comprehending customers' ever-evolving needs and emotions.

We must challenge conventional CX thinking and emphasize the role of authenticity and the human touch. This episode explores how the landscape of CX has transformed and why businesses must adapt to meet changing customer expectations.

Join us for a fresh perspective on the world of customer experience and discover how an empathy-driven approach can elevate your business.

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi