CX In The Wild

How can businesses bridge the gap between service design and customer communications?

December 25, 2023 Dennis Wakabayashi Season 5 Episode 12
CX In The Wild
How can businesses bridge the gap between service design and customer communications?
Show Notes

In this episode, I had the privilege of sitting down with Lee Kemp, Vice President of Customer Experience at Veritiv, a global B2B distributor for packaging facility solutions, print, and more. Lee's journey in the world of customer experience is nothing short of remarkable.

We delve deep into the complexities of B2B customer experience, where service design, operational efficiency, and scalability are key. Lee's focus on the fundamentals—listening and acting—provides a refreshing perspective on the ever-evolving world of CX.

Join us for an engaging conversation that simplifies the essence of CX while highlighting its complexities in the B2B landscape.

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi