CX In The Wild

Redefining the BPO Landscape: Community, Empathy, and Innovation

February 13, 2024 Dennis Wakabayashi Season 6 Episode 6
CX In The Wild
Redefining the BPO Landscape: Community, Empathy, and Innovation
Show Notes

In this episode, we chat with Jonathan Keane, CEO of CustomerHD, a BPO that distinguishes itself through its blend of benevolence and humanity in Belize and Raleigh, North Carolina. Jonathan discusses the ethos of "people helping people" that defines every aspect of the company, emphasizing their commitment to positively impacting employees' lives and community engagement.

He shares a pivotal moment that reshaped his view of the BPO industry towards a more human-centric approach. This conversation is essential for anyone interested in how empathy and community engagement can drive business success.

Join us to discover how CustomerHD leverages human connections and social responsibility, alongside technological advancements, to redefine industry success.

Jonathan Keane on LinkedIn: linkedin.com/in/jonathan-keane-customerhd

Learn more about Jonathan's work at their website: customerhd.com

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi