CX In The Wild

Secrets of Success: Transforming Customer Experience in High Tech

July 09, 2024 Dennis Wakabayashi Season 7 Episode 5
Secrets of Success: Transforming Customer Experience in High Tech
CX In The Wild
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CX In The Wild
Secrets of Success: Transforming Customer Experience in High Tech
Jul 09, 2024 Season 7 Episode 5
Dennis Wakabayashi

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Join us on this inspiring episode of "CX in the Wild," where we dive into the world of Leahanne Hobson, the founder of Alinea Partners and a transformative leader in customer experience. With an extensive background in high tech and telecommunications, Leahanne has revolutionized channel ecosystems across global IT and telecom companies through her innovative approaches to sales readiness and managed services.

Discover how her unique B2B secret shopping program has shaped hardware, software, and service offerings across nearly 800 high-tech companies worldwide. Leahanne shares her journey from starting Alinea Partners after her tenure at Avaya to pioneering new customer experience strategies that significantly impact the tech industry globally.

Tune in for a deep dive into the intersections of innovation, leadership, and customer experience with one of the industry's most forward-thinking leaders.

Leahanne Hobson on LinkedIn: linkedin.com/in/leahannehobsonalineapartners

Learn more about Leahanne's work at their website: https://alinea-partners.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

Show Notes

Send us a Text Message.

Join us on this inspiring episode of "CX in the Wild," where we dive into the world of Leahanne Hobson, the founder of Alinea Partners and a transformative leader in customer experience. With an extensive background in high tech and telecommunications, Leahanne has revolutionized channel ecosystems across global IT and telecom companies through her innovative approaches to sales readiness and managed services.

Discover how her unique B2B secret shopping program has shaped hardware, software, and service offerings across nearly 800 high-tech companies worldwide. Leahanne shares her journey from starting Alinea Partners after her tenure at Avaya to pioneering new customer experience strategies that significantly impact the tech industry globally.

Tune in for a deep dive into the intersections of innovation, leadership, and customer experience with one of the industry's most forward-thinking leaders.

Leahanne Hobson on LinkedIn: linkedin.com/in/leahannehobsonalineapartners

Learn more about Leahanne's work at their website: https://alinea-partners.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi