CX In The Wild

How is financial inclusion making a difference in underserved populations?

October 30, 2023 Dennis Wakabayashi Season 5 Episode 6
CX In The Wild
How is financial inclusion making a difference in underserved populations?
Show Notes

Join me as I sit down with Lelen Udayan, Head of Customer Experience at Mukuru, a company that's making a significant impact in the realm of financial inclusion.

Mukuru serves over 11 million customers primarily across Africa, and their mission is clear: to facilitate financial transactions for underserved populations and migrants. Lelen shares with us how they are bridging the gap between innovation and the unique
challenges faced by Africans with "indisposable income."

Join us in gaining a fresh perspective on how empathy-driven approaches can empower communities and elevate your business.

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi