CX In The Wild

How can organizations navigate the challenges of digital transformation in today's market?

December 12, 2023 Dennis Wakabayashi Season 5 Episode 10
CX In The Wild
How can organizations navigate the challenges of digital transformation in today's market?
Show Notes

In this episode, I sit down with Neha Dutta, a seasoned digital sales engineering professional with over two decades of experience. Discover the common challenges organizations face when embarking on a CX transformation and Neha's valuable advice on building effective CX teams. We explore the crucial connection between data and customer journeys and how organizations can leverage data to enhance the customer experience.

Tune in to this insightful episode filled with valuable lessons from Neha Dutta's remarkable journey in digital transformation and CX leadership. Whether you're a seasoned professional or just starting your career, you'll find inspiration and practical wisdom to elevate your CX game.

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi