CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
How can businesses bridge the gap between service design and customer communications?
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In this episode, I had the privilege of sitting down with Lee Kemp, Vice President of Customer Experience at Veritiv, a global B2B distributor for packaging facility solutions, print, and more. Lee's journey in the world of customer experience is nothing short of remarkable.
We delve deep into the complexities of B2B customer experience, where service design, operational efficiency, and scalability are key. Lee's focus on the fundamentals—listening and acting—provides a refreshing perspective on the ever-evolving world of CX.
Join us for an engaging conversation that simplifies the essence of CX while highlighting its complexities in the B2B landscape.
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
