CX In The Wild

Transforming Transparency in Telecommuting

February 19, 2024 Dennis Wakabayashi Season 6 Episode 8
CX In The Wild
Transforming Transparency in Telecommuting
Show Notes

In this episode, we delve into an innovative breakthrough that's revolutionizing how remote customer experience teams connect, thrive, and perform. Our guest, Jason Hiland, shares the inspiring journey behind Collaboration Room, a platform that's not just about adapting to remote work but about fundamentally changing the dynamics of team interactions in a digital-first world.

Discover the secret sauce that makes Collaboration Room a game-changer for enhancing engagement, productivity, and security in remote settings. From its inception during the pivotal moments of 2020 to securing a patent for its unique approach to virtual collaboration, we explore how this platform mirrors the physical contact center environment, enabling supervisors and teams to interact as if they were physically together.

Listeners will gain insights into the strategic use of AI to maintain operational efficiency and data security, ensuring that the transition to remote work amplifies rather than diminishes team capabilities. This conversation not only highlights the platform's impact on call center operations but also its broader implications for fostering a more connected, efficient, and secure remote work culture across industries. Join us for an enlightening discussion on transforming transparency in telecommuting, showcasing a visionary approach to redefining remote work for customer experience professionals.

Jason Hiland on LinkedIn: linkedin.com/in/jasonhiland

Learn more about Jason's work at their website: https://collaborationroom.ai/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi