CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Secrets of Success: Transforming Customer Experience in High Tech
Join us on this inspiring episode of "CX in the Wild," where we dive into the world of Leahanne Hobson, the founder of Alinea Partners and a transformative leader in customer experience. With an extensive background in high tech and telecommunications, Leahanne has revolutionized channel ecosystems across global IT and telecom companies through her innovative approaches to sales readiness and managed services.
Discover how her unique B2B secret shopping program has shaped hardware, software, and service offerings across nearly 800 high-tech companies worldwide. Leahanne shares her journey from starting Alinea Partners after her tenure at Avaya to pioneering new customer experience strategies that significantly impact the tech industry globally.
Tune in for a deep dive into the intersections of innovation, leadership, and customer experience with one of the industry's most forward-thinking leaders.
Leahanne Hobson on LinkedIn: linkedin.com/in/leahannehobsonalineapartners
Learn more about Leahanne's work at their website: https://alinea-partners.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
