CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Will emerging markets overtake the US as examples of great CX in the near future?
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Join me and Neal Topf, the leader of Callzilla, as we discuss the importance and impact of developing strong work ethics amidst today's "quiet quitting" culture. We also dive into how resourcefulness propels success and how transformative it can be when governments and private sectors take a hand in caring about people at the center of decision-making.
