CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Can the fusion of human insight and machine efficiency unlock the future of CX?
In this episode, I sit down with Tim Houlne, the Chief Executive Officer at Humach. Humach redefines customer interactions through a seamless fusion of human expertise and machine capabilities. With a commitment to enhancing customer experiences, Humach integrates the intuition and creativity of humans with the computational prowess and automation of machines.
Tim's leadership drives the innovation behind this unique approach, ensuring that businesses can provide unparalleled customer support and sales interactions.
Join us as we delve into the revolutionary blend of human and machine, uncovering how companies can deliver exceptional customer journeys through the harmonious partnership of technology and humanity. Tune in to gain insights from Tim's expertise and explore the forefront of customer experience transformation.
