CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Why is aligning diverse perspectives crucial for creating customer-centric solutions?
In this episode, join me as I sit down with Ismail Dawjee, the Managing Director of Immersion Group, a dynamic experience innovation company. Ismail delves into the realm of experience innovation and its profound impact on business outcomes.
With over 14 years in the design field, Ismail shares his insights into the intricate world of customer experience design. He highlights the unique challenges faced by South African enterprises, where fragmented operating models intersect with the ever-evolving landscape of customer expectations.
Join us for an eye-opening conversation that emphasizes the importance of care and creativity in crafting meaningful experiences, whether you're in CX, UX, design, or any field dedicated to making the world a better place.
Tune in and explore the art of experience innovation with Ismail Dawjee.
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
