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CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Is CX the missing link between business strategy and customer satisfaction?
Join me in this episode as I dive into the world of customer experience with Sumarie Schreiner, a strategic customer experience and brand strategist, and a part-time lecturer with a passion for innovation. Currently pursuing her doctorate in customer experience management, Sumarie shares her remarkable journey and insights into this dynamic field.
From her South African roots, Sumarie's perspective on customer experience is shaped by the unique challenges and innovations of her environment. She explores the necessity of weaving customer experience into the very fabric of an organization, making it an integral part of daily operations and strategy.
Her message is clear: consider both the emotional and rational aspects of your customers' lives, and strategically integrate CX into your operations to fulfill their needs.
Tune in to gain a fresh perspective on customer experience and learn how South African innovation is driving the future of CX worldwide.
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
