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CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Navigating the AI Revolution with a Human Touch in Customer Experience
In this engaging episode, we sit down with Eman Talaat, the Head of Experience Design at the Department of Government Enablement Abu Dhabi. Recorded in a quaint coffee shop in Dubai, Eman shares her extensive journey spanning over 20 years in the CX and UX landscape, having worked with prestigious organizations like Abu Dhabi Government, Dubai Government, and Majid Al Futtaim.
Eman dives into the vital topic of ethics in artificial intelligence, emphasizing the human-centric approach in this technological revolution. She discusses her commitment to protecting users' interests and ensuring that AI developments remain aligned with ethical standards and moral considerations.
We also explore Eman's perspectives on hyper-personalization in AI, the importance of accurate user data, and her innovative ideas for revamping traditional terms and conditions to be more user-friendly and transparent. Eman's vision for AI in customer experience is both thought-provoking and inspiring, highlighting the need for continuous learning and adaptation in this fast-evolving field.
Join us for this enlightening conversation with Eman Talaat, as she provides valuable insights into the ethical dimensions of AI and its impact on the future of customer experience design.
Eman Talaat on LinkedIn: linkedin.com/in/emzynemzy
Learn more about Dina's work at their website: https://www.dge.gov.ae/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
