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CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Navigating the AI Revolution with a Human Touch in Customer Experience
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In this engaging episode, we sit down with Eman Talaat, the Head of Experience Design at the Department of Government Enablement Abu Dhabi. Recorded in a quaint coffee shop in Dubai, Eman shares her extensive journey spanning over 20 years in the CX and UX landscape, having worked with prestigious organizations like Abu Dhabi Government, Dubai Government, and Majid Al Futtaim.
Eman dives into the vital topic of ethics in artificial intelligence, emphasizing the human-centric approach in this technological revolution. She discusses her commitment to protecting users' interests and ensuring that AI developments remain aligned with ethical standards and moral considerations.
We also explore Eman's perspectives on hyper-personalization in AI, the importance of accurate user data, and her innovative ideas for revamping traditional terms and conditions to be more user-friendly and transparent. Eman's vision for AI in customer experience is both thought-provoking and inspiring, highlighting the need for continuous learning and adaptation in this fast-evolving field.
Join us for this enlightening conversation with Eman Talaat, as she provides valuable insights into the ethical dimensions of AI and its impact on the future of customer experience design.
Eman Talaat on LinkedIn: linkedin.com/in/emzynemzy
Learn more about Dina's work at their website: https://www.dge.gov.ae/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
