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CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Unlock the Secrets to Making a Profound Difference in Business and Life.
Join us as Joe Schmidt, co-founder of CustomerHD, shares his journey from serial entrepreneurship to impactful leadership in Belize's BPO industry. Joe explains his initial hesitation to enter the call center business and his vision for a company grounded in the philosophy of 'people helping people.' He emphasizes the importance of creating a workplace culture where employees feel valued and known.
Delving into personal beliefs, Joe discusses how his faith influences his approach to business and life, focusing on service, compassion, and community building. The conversation also covers Joe's significant contributions to Belize, including hurricane relief efforts and community development projects.
This episode offers a unique perspective on merging business acumen with a deep commitment to positive social impact. Listen in for Joe's insights on the transformative power of compassionate leadership and his advice for those seeking to make a meaningful difference in their professional and personal lives.
Joe Schmidt on LinkedIn: linkedin.com/in/josefschmidt
Learn more about Joe's work at their website: customerhd.com
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
