CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Transforming Transparency in Telecommuting
In this episode, we delve into an innovative breakthrough that's revolutionizing how remote customer experience teams connect, thrive, and perform. Our guest, Jason Hiland, shares the inspiring journey behind Collaboration Room, a platform that's not just about adapting to remote work but about fundamentally changing the dynamics of team interactions in a digital-first world.
Discover the secret sauce that makes Collaboration Room a game-changer for enhancing engagement, productivity, and security in remote settings. From its inception during the pivotal moments of 2020 to securing a patent for its unique approach to virtual collaboration, we explore how this platform mirrors the physical contact center environment, enabling supervisors and teams to interact as if they were physically together.
Listeners will gain insights into the strategic use of AI to maintain operational efficiency and data security, ensuring that the transition to remote work amplifies rather than diminishes team capabilities. This conversation not only highlights the platform's impact on call center operations but also its broader implications for fostering a more connected, efficient, and secure remote work culture across industries. Join us for an enlightening discussion on transforming transparency in telecommuting, showcasing a visionary approach to redefining remote work for customer experience professionals.
Jason Hiland on LinkedIn: linkedin.com/in/jasonhiland
Learn more about Jason's work at their website: https://collaborationroom.ai/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
