CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Empowering Humanity: AI's Role in the Future of Customer Service
Diving into the heart of AI-driven customer experience, we chat with Anna Startseva, Director at Freshworks. As Freshworks celebrates its 13th year, Anna shares how the company leverages AI to revolutionize customer service across multiple channels, making advanced technology accessible to businesses of all sizes. She demystifies AI for the customer experience sector, emphasizing Freshworks' approach to seamless, built-in AI features that bolster both agent efficiency and decision-making for leaders.
Addressing the challenges of AI integration, from security concerns to the transformational hurdles businesses encounter, Anna highlights the importance of empathy and human connection in customer interactions. With Freshworks at the helm, she illustrates a future where technology enhances rather than replaces the human element in customer service. The discussion also covers Freshworks' latest innovations, like instant coaching for agents and insightful analytics for leaders, illustrating a commitment to improving operational performance with AI.
Anna's insights invite listeners to explore AI's potential firsthand, underscoring the importance of staying engaged with emerging technologies. Join us for a forward-looking conversation on how Freshworks is shaping the future of customer experience with AI.
Anna Startseva on LinkedIn: linkedin.com/in/anna-startseva-b3b7a84
Learn more about Anna's work at their website: https://www.freshworks.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
