CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Reimagining Customer Experience: The Power of Responsible AI and Empathy
In this episode of CX in the Wild, Dennis connects with Manu Pandey from Swiss Re at the Pronovea Global Innovation Summit in Vienna. Manu, with 22 years of experience starting as a contact center agent in India, shares his insights on how AI and empathy can transform customer experience. Together, they explore the true purpose of technology: enhancing human connection, not replacing it.
Manu discusses how AI can empower agents to deliver compassionate, intuitive service by understanding customer emotions in real time. This conversation is a deep dive into the future of CX, where responsible AI and kindness shape digital interactions.
Join Dennis and Manu for a thought-provoking look at AI’s role in preserving the human touch in customer service.
Manu Pandey on LinkedIn: linkedin.com/in/pandeymanu
Learn more about Manu's work at their website: https://www.swissre.com/
Swiss Re on Linkedin: https://www.linkedin.com/company/swiss-re/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
