CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Beyond Traditional Methods: A Fresh Take on Education and CX
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode of CX in the Wild, we meet with operations and customer experience consultant Miguel Galaz in Lisbon, Portugal. Miguel, with a background spanning multiple countries and sectors, discusses his journey from a global childhood to developing innovative educational approaches and advising in customer experience.
Miguel shares his involvement in an education model that empowers students through peer mentorship, fostering a deeper understanding and sense of responsibility. He explores the connections between practical education and meaningful customer experiences, highlighting the value of curiosity, personal investment, and adaptability in driving progress in both fields.
Join us for a conversation that challenges traditional approaches to learning and customer experience and brings fresh perspectives to the table.
Miguel Galaz on LinkedIn: linkedin.com/in/miguel-galaz
Learn more about Miguel's work at their website: https://www.aksharfoundation.org/
Akshar Foundation on Linkedin: https://www.linkedin.com/company/aksharfoundation/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
