CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Beyond Traditional Methods: A Fresh Take on Education and CX
In this episode of CX in the Wild, we meet with operations and customer experience consultant Miguel Galaz in Lisbon, Portugal. Miguel, with a background spanning multiple countries and sectors, discusses his journey from a global childhood to developing innovative educational approaches and advising in customer experience.
Miguel shares his involvement in an education model that empowers students through peer mentorship, fostering a deeper understanding and sense of responsibility. He explores the connections between practical education and meaningful customer experiences, highlighting the value of curiosity, personal investment, and adaptability in driving progress in both fields.
Join us for a conversation that challenges traditional approaches to learning and customer experience and brings fresh perspectives to the table.
Miguel Galaz on LinkedIn: linkedin.com/in/miguel-galaz
Learn more about Miguel's work at their website: https://www.aksharfoundation.org/
Akshar Foundation on Linkedin: https://www.linkedin.com/company/aksharfoundation/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
