CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
CX Transformation at the Intersection of Innovation and Strategy
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
We sit down with angel investor and strategist Adrian Odgers to explore the evolving landscape of customer experience. Adrian brings a wealth of expertise, discussing how alignment, incremental progress, and AI-driven innovation are transforming both startups and large enterprises.
This conversation dives into practical strategies for balancing ambitious goals with realistic frameworks, achieving stakeholder alignment, and leveraging AI to optimize processes like lead generation. Adrian also shares his perspective on integrating CX into broader business strategies while addressing the unique challenges faced by startups and established organizations alike.
Whether you're shaping CX for a startup or leading transformation in a large organization, this episode offers valuable lessons on driving meaningful change and achieving lasting results.
Adrian Odgers on LinkedIn: linkedin.com/in/adrianmodgers
Learn more about Adrian's work at their website: https://wearelivegreen.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
