CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
The Evolving Intersection of Data, AI, and Human Connection
In this episode of CX in the Wild, we are joined by Mohammad Mortada, a MarTech and advertising expert who shares his invaluable insights into the evolving intersection of technology, data, and human connection in customer experience.
Drawing from over a decade of experience across the Gulf region and his current work at Oracle, Mohammad dives into Dubai’s extraordinary advancements in CX, particularly in the public sector, where integration and innovation have set new benchmarks for citizen engagement.
We explore how organizations can bridge the gap between technology and human interaction, leveraging AI, data lakes, and modular cloud applications to deliver personalized, meaningful experiences. Mohammad emphasizes the importance of continuous learning, adapting to rapid technological advancements, and fostering collaboration between startups and global enterprises.
Together, we discuss Dubai's unique role in shaping the future of CX and how these lessons apply on a global scale. This conversation offers actionable insights for professionals, startups, and anyone passionate about advancing customer experience.
Mohammad Mortada on LinkedIn: linkedin.com/in/mhmortada
Learn more about Mohammad's work at their website: https://www.oracle.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
