CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Building Adaptability in a Changing World of CX
In this episode of CX in the Wild, we explore the evolving balance between performance and resilience in the world of customer experience and leadership. Joining us is executive coach Joe Sejean, who shares how his journey through successes, failures, and personal growth has shaped his approach to creating meaningful connections in business and life.
Joe discusses the power of shifting focus from narrow performance goals to fostering adaptability and emotional connection in a rapidly changing world. Together, we uncover the critical role of intention and emotional intelligence in building strong relationships, both within organizations and with customers.
This episode dives deep into rethinking traditional metrics and exploring how businesses can thrive by embracing adaptability and creating genuine, human-centered experiences. If you're ready to rethink what it means to truly connect in business and beyond, this conversation is one you won't want to miss.
Joe Sejean on LinkedIn: linkedin.com/in/jsejean
Learn more about Joe's work at their website: https://awards.employeeengagement.ae/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
