CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
AI’s Role in Transforming Customer Experience and Business Strategy
In this episode of CX in the Wild, we sit down with John Finch, Global Vice President of Product Marketing at RingCentral, for a deep dive into how AI is reshaping customer experience and business communications. Drawing on insights from RingCentral’s highly anticipated AI report, John outlines the emerging trends that will define customer interactions, operational efficiency, and business growth in 2025.
We explore the realities of AI adoption, from enhancing agent retention to unlocking personalized customer experiences that drive loyalty and revenue. John also shares how businesses can move beyond outdated tools and practices, using AI to uncover meaningful insights, streamline collaboration, and redefine success metrics.
If you are ready to understand how AI will transform the relationship between businesses and their customers and what it takes to lead in this era of change, this episode is essential listening. Learn how forward-thinking organizations are not just adapting but thriving in this new landscape.
John Finch on LinkedIn: linkedin.com/in/johnfinchjr
Learn more about John's work at their website: https://www.ringcentral.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
