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CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Human-Friendly Tech: Smarter Decisions in a Fast-Moving World
The future is coming fast, but does it have to feel overwhelming? On this episode of CX in the Wild, we sit down with Kate O'Neill, a leading voice in human-centered technology and author of What Matters Next? A Leaders Guide to Making Human Friendly Tech Decisions in a World That is Moving Too Fast.
Kate breaks down what it takes to make better decisions in an age of AI, data privacy, and rapid innovation. We explore why the future is just a continuation of the present, how businesses can build technology that serves people instead of the other way around, and why sustainable and ethical choices are the real key to long-term success.
If you are a leader making tough calls about the future or just trying to understand how technology and customer experience intersect, this conversation is for you. Tune in for a straight-shooting take on what is next and how to make it work for everyone.
Kate O'Neill on LinkedIn: linkedin.com/in/kateoneill
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
