CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Transforming Customer Experience with Technology and Human Connection
Muayad Kayyali joins us on CX in the Wild to share his journey from the front lines of contact centers to leading sales in the CCaaS space, an evolution that gives him a rare inside out perspective on what really drives CX success.
We break down the power of AI driven solutions, the push for seamless omnichannel engagement, and how the Middle East is setting new benchmarks for CX innovation. But beyond the tech, one truth stands out: nothing works without the people. Muayad makes it clear that investing in agents is not optional. It is the foundation of exceptional customer experiences.
If you want to know where CX is headed and how to get there, this is the conversation you need to hear. Let’s keep pushing the industry forward together.
Muayad Kayyali on LinkedIn: linkedin.com/in/muayad-al-kayyali-362b46120
Learn more about Muayad's work at their website: https://voiso.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
