CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
From Insights to Impact: Unlocking Business Growth with AI
The future of customer experience is evolving fast. In this episode, we sit down with Patricia Osorio, co-founder of Birdie AI, to explore how AI-driven insights are changing the way businesses understand and serve their customers.
We discuss how Birdie AI is breaking down data silos, revealing hidden opportunities, and replacing traditional journey mapping with real-time insights. Patricia shares how businesses can move beyond dashboards and make confident, data-driven decisions that improve retention, engagement, and revenue.
Join us as we dive into:
✔️ The power of AI in customer experience
✔️ How to unlock hidden customer insights
✔️ The shift from static data to real-time decision making
✔️ What businesses need to stay competitive in a changing world
This is the first in a series following Birdie AI’s journey from Miami to San Francisco to Brazil. Get ready for a candid look at innovation, strategy, and the future of CX.
Patricia Osorio on LinkedIn: linkedin.com/in/patriciaomg
Learn more about Patricia's work at their website: https://birdie.ai/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
