CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Beyond the Buzzwords: Real Talk on AI and Human-Centered Leadership
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What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status quo.
In this episode of CX in the Wild, we sit down with Kalifa Oliver, an executive experience coach and fierce advocate for the intersection of people and technology. Kalifa doesn’t just talk about the future of work, she builds it by blending strategy, data, and empathy into scalable action.
From confronting the fear-mongering around AI to reminding us that employees are our hidden product, this conversation is an urgent reminder that sustainable transformation starts with seeing the humans at the heart of our businesses. Especially the ones we rarely see.
If you care about customer experience, it’s time to take a hard look at the employee experience too.
Kalifa Oliver on LinkedIn: linkedin.com/in/kalifaoliver
Learn more about Kalifa's work at their website: https://www.kalifaoliver.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
