CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Culture Is the Real CX Strategy
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We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke, founder of the Alignment Advantage Group and a 30 year veteran of CX and operations, joins us on CX in the Wild.
In this episode, we get into why culture is the most overlooked asset in driving business performance and how Adam’s leadership model helps organizations build it with intention. From call center floors to C-suites, we explore the systems, language, and leadership moves that create real employee engagement and why that’s the real unlock for customer experience.
This conversation is a must-listen for anyone who believes CX is everyone’s job and culture is how we win.
Adam Boelke on LinkedIn: linkedin.com/in/adam-boelke
Learn more about Adam's work at their website: https://alignadv.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
