CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
Redefining Customer Experience Through Human Connection
From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core.
In this episode of CX in the Wild, we sit down with Ahmed Hatem, Customer Experience Manager at e& enterprise, to explore why customer happiness is more than a metric. Ahmed represents the rising wave of leaders who see customers first as human beings and believe empathy is the foundation of trust.
Our conversation explores why younger professionals naturally lean into customer centricity, how UAE’s vision creates a unique approach to experience, and why values like health, family, and education strengthen professional excellence. Together, we uncover a larger truth: the future of customer experience will be built on human connection and collective happiness.
This is about more than business strategy. It is about creating experiences that bring value to society and lasting impact for people everywhere.
Ahmed Hatem on LinkedIn: linkedin.com/in/ahmed-hatem-95b8891b9
Learn more about Ahmed's work at their website: https://www.eandenterprise.com/en/index.html
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
