CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
The Future of Connectivity and the Rise of Human Skills
In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry.
Across the world, operators are struggling to monetize 5G and many already see it as the final generation built by carriers. As we look ahead, it is clear that the next wave of networks will be shaped by the industries that need them most, from healthcare to energy to real estate.
We explore what this means for people and for the future of work. As networks move toward zero touch operations, many technical roles will disappear, but the human ability to connect, influence, and sell will become even more valuable.
Ali shares how he stays ready for change, how he continues to grow, and why curiosity remains his greatest asset.
Ali Raza Shah on LinkedIn: linkedin.com/in/ali-raza-shah-74b0288
Learn more about Ali's work at their website: https://spectrumeffect.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
